Question 1

What is Realtime and how does it work?

Accepted Answer

Realtime is a live streaming platform specifically designed for IP cameras and RTSP feeds. It transforms any IP camera into a professional streaming solution by ingesting your camera feed once and distributing it globally through our secure CDN. Simply connect your camera, and within minutes you can embed streams on websites, share custom streaming pages, or broadcast to platforms like YouTube and Facebook.

Question 2

How quickly can I get my IP camera streaming live?

Accepted Answer

Most users have their cameras streaming live within 5-10 minutes. Our Cloud Gateway eliminates complex networking setup - just plug in your camera, scan a QR code, and you're live. No port forwarding, firewall configuration, or technical expertise required. Our streamlined onboarding process is designed for both technical and non-technical users.

Question 3

Can I use Realtime if I'm not technical?

Accepted Answer

Absolutely! Realtime is designed specifically for non-technical users. Our Cloud Gateway removes all the complexity of router configuration, port forwarding, and network setup. Plus, our 24/7 live chat support team is always available to help you through any step of the process. Most users are streaming within minutes without any technical knowledge.

Question 4

What industries and use cases work best with Realtime?

Accepted Answer

Realtime serves diverse industries including hospitality (hotels, resorts), tourism (beach cams, attractions), construction (project monitoring), retail (showcasing locations), events (live coverage), and government (public safety, traffic monitoring). Any organization wanting to share live camera feeds professionally can benefit from our platform.

Question 5

How does the Cloud Gateway work and why is it easier?

Accepted Answer

Our Cloud Gateway acts as a secure bridge between your cameras and our streaming infrastructure. It automatically handles all the complex networking, making setup as simple as plugging in your camera and scanning a QR code. This eliminates the need for technical network configurations, port forwarding, and router setup.

Question 6

What types of cameras and devices are compatible with Realtime?

Accepted Answer

Realtime supports all IP cameras and RTSP-enabled devices, including security cameras, webcams, PTZ cameras, and professional broadcast equipment. Our platform is universally compatible with any camera that outputs an RTSP stream, regardless of brand or model. We support input resolutions up to 4K and work with H.264 and H.265 codecs.

Question 7

Can I integrate Realtime with my existing website, app, or marketing tools?

Accepted Answer

Yes, Realtime integrates seamlessly with websites, mobile apps, and marketing platforms. We provide embed codes for websites and mobile apps as well as APIs for custom integrations. Standard and Professional plans include advanced embedding options, custom players, and integration support.

Question 8

What video quality and resolutions does Realtime support?

Accepted Answer

Realtime supports streaming resolutions from standard definition up to 4K Ultra HD (on Professional plans). We automatically optimize your stream for different devices and connection speeds while maintaining the highest possible quality.

Question 9

Can I stream to multiple platforms simultaneously?

Accepted Answer

Yes! With Standard and Professional plans, you can broadcast your camera feed to multiple destinations simultaneously including YouTube, Facebook, Twitch, and custom RTMP endpoints. Set it up once and reach audiences across all major platforms without additional encoding or bandwidth on your end.

Question 10

Can I customize how my stream looks and where it appears?

Accepted Answer

Absolutely. Realtime offers extensive customization options including custom player branding with your logo and colors, embeddable players for websites and apps, custom streaming pages, and the ability to add overlays, CTAs, and interactive elements. You can also schedule when streams go live and automatically generate engaging timelapse content.

Question 11

What makes Realtime different from basic camera apps or other streaming solutions?

Accepted Answer

Unlike basic camera apps, Realtime is built specifically for professional streaming with features like unlimited concurrent viewers, global CDN distribution, automatic recording and playback, viewer clip generation, analytics, and multi-platform broadcasting. We handle all the technical complexity while providing the customization and control that businesses need.

Question 12

What makes Realtime different from my camera's default app?

Accepted Answer

Realtime transforms your basic camera feed into a professional streaming platform with unlimited viewers, cloud recording, custom branding, viewer engagement tools, and analytics. While camera apps just show video, Realtime helps you monetize, market, and scale your streaming presence globally.

Question 13

Do you offer viewer engagement and interaction features?

Accepted Answer

Yes! Professional plans include viewer clip generation, allowing your audience to create and share highlights. You can add custom CTAs, overlays, and branding to drive engagement. Our analytics show you exactly how viewers interact with your streams, helping you optimize content and increase conversions.

Question 14

Can I schedule streams and create timelapses?

Accepted Answer

Standard and Professional plans include scheduling features to control when your streams go live and automatic timelapse generation from your footage. Perfect for construction projects, events, or creating engaging social media content from your continuous streams.

Question 15

Is Realtime secure for business and professional use?

Accepted Answer

Yes, Realtime provides enterprise-grade security with SSL encryption for all streams, secure authentication protocols, and dedicated cloud infrastructure. We follow industry best practices for data protection and privacy. Professional plans include additional security features like domain locking, IP whitelisting, and access controls to ensure your streams remain secure.

Question 16

How secure is my video stream with Realtime?

Accepted Answer

Your streams are protected with bank-level security including end-to-end SSL encryption, secure authentication, DDoS protection, and isolated cloud infrastructure. Professional plans add domain locking and IP restrictions. We're SOC 2 Type II compliant and follow strict data privacy standards.

Question 17

Do you provide support if I need help setting up or using Realtime?

Accepted Answer

Yes, we offer fast, human-powered support including 24/7 live chat, comprehensive documentation, video tutorials, and personalized onboarding sessions. Our technical team helps with everything from initial setup to advanced customization. We also provide training resources and webinars to help you maximize your streaming success.

Question 18

What kind of support do you offer?

Accepted Answer

We provide multiple levels of support including 24/7 live chat with real humans (not bots), email support with fast response times, comprehensive documentation and video tutorials, and priority phone support for enterprise customers. Our team helps with technical setup, customization, and streaming best practices.

Question 19

Do you offer training for individuals and teams?

Accepted Answer

Yes, we provide comprehensive training including live onboarding sessions, weekly webinars, video tutorial library, and custom training for enterprise teams. Our Customer Success team ensures you get maximum value from Realtime, helping you implement best practices for engagement and growth.

Question 20

I'm having trouble accessing my account. What should I do?

Accepted Answer

Use the 'Forgot Password' option on the login page for immediate password reset. If you need additional help, our 24/7 support team is available via live chat to quickly resolve any access issues. We can also help with account migrations, permission changes, and team member access.

Question 21

How do I manage team members and permissions?

Accepted Answer

Easily invite team members through your dashboard by entering their email addresses. Set specific permissions for each member - viewer, editor, or admin access. Manage multiple cameras and locations with granular control over who can access what. Perfect for organizations with multiple stakeholders.

Question 22

How much does Realtime cost and what's included?

Accepted Answer

Realtime offers three plans: Starter at $14/month, Standard at $29/month, and Professional at $49/month, all priced per camera. Every plan includes unlimited simultaneous viewers, SSL encryption, global CDN, recording, and human support. Higher tiers add features like custom branding, timelapses, analytics, and 4K support.

Question 23

What's the difference between Starter, Standard, and Professional plans?

Accepted Answer

Starter ($14/month) covers essential streaming with 1080p HD, unlimited viewers, and secure streaming. Standard ($29/month) adds custom branding, timelapses, scheduling, and multi-platform streaming to YouTube/Facebook. Professional ($49/month) includes 4K support, viewer clips, advanced analytics, custom ads, and domain restrictions for enterprise security.

Question 24

Is pricing really per camera, and are there any hidden fees?

Accepted Answer

Yes, pricing is straightforward per-camera monthly billing with no hidden fees, setup costs, or bandwidth charges. Each camera needs one subscription. You get unlimited viewers, global CDN usage, recording storage, and support included. No surprise charges for traffic spikes or additional features within your plan.

Question 25

Can I upgrade or downgrade my plan anytime?

Accepted Answer

Absolutely. You can upgrade or downgrade between Starter, Standard, and Professional plans anytime from your dashboard. Changes take effect immediately, and billing is prorated. You can also pause cameras temporarily or cancel anytime without penalties or long-term contracts.

Question 26

What happens if I exceed my plan limits or need custom features?

Accepted Answer

Our plans are designed to accommodate most use cases without limits on viewers or bandwidth. If you need custom features like white-labeling, SSO, AI analytics, or dedicated infrastructure, we offer Enterprise solutions with custom pricing. Contact our sales team for tailored packages that scale with your needs.

Question 27

Do you offer discounts for multiple cameras or annual billing?

Accepted Answer

Yes, we offer volume discounts for organizations with multiple cameras and annual billing discounts. Educational institutions, non-profits, and startups may qualify for special pricing. Contact our sales team to discuss custom pricing for your specific needs and camera count.

Question 28

How does Realtime pricing compare to building my own streaming solution?

Accepted Answer

Building your own streaming infrastructure typically costs $10,000-50,000+ in development plus ongoing server, CDN, and maintenance costs. Realtime provides enterprise-grade streaming for $14-49/month per camera with no technical overhead, immediate deployment, and professional support. Most organizations see 80-90% cost savings compared to custom solutions.

Question 29

Is there a free trial or money-back guarantee?

Accepted Answer

Yes, we offer a risk-free trial period so you can test Realtime with your cameras before committing. If you're not satisfied, we provide a money-back guarantee. Our goal is to ensure Realtime meets your streaming needs perfectly before you invest in a long-term solution.

Question 30

What kind of ROI can I expect from using Realtime for my business?

Accepted Answer

Businesses typically see ROI through increased website engagement, improved SEO rankings, enhanced customer trust, and reduced support costs. Hotels report 20-30% increases in bookings from live lobby streams, while construction companies reduce client calls by 60% with project monitoring streams. The marketing and operational benefits often pay for the subscription within weeks.

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